Property management software company,NORTHWIND, provider of Maestro ™ Property Management hotel software and reservation software solutions for the industry’s leading independent hotel, resorts, and multi-property groups, announced that 17 independent resorts, boutique hotels, and multi-property companies selected NORTHWIND’s Maestro Property Management.
New Maestro users include Accent Inns with six properties; the world-class destination resort Oak Bay Beach Hotel in Victoria, British Columbia; Schooner Inn; the oceanfront Marjac Suites in Virginia Beach; the Barclay Towers Hotel and Resort; SouthernMost Resorts with three properties in Key West, FL; Quyana Hospitality Services in Anchorage, Alaska; The Cheshire Hotel full-service boutique in St. Louis, MO (sister property of The Seven Gables Inn); and the beautiful Bolongo Bay Beach Resort in St. Thomas, US Virgin Islands.
Maestro’s single image database will consolidate guest records for all hotels in one place
“Accent Inns, a well-known family owned and operated chain in B.C., selected the Maestro ‘True Multi-Property™’ PMS with its single-image database and ResWave integrated online booking engine for our six hotels because it was the best fit for us,” said Dave Splawski, director of operations for the Victoria based hotel chain. “Maestro’s single-image database will consolidate the guest history files from our Victoria, Vancouver Airport, Burnaby, Kelowna and Kamloops locations, all in one place and allow for easy access and effective online marketing. We evaluated a number of other companies and Maestro was the best system that delivered an advanced, integrated multi-property function on a single database. No other companies offered this.
Likewise, the ResWave online booking engine is fully integrated with Maestro’s multi-property database to ensure rate integrity and optimization across all our hotels.” Accent Inns and the company’s Blue Ridge Inn will go live with Maestro chain wide in mid 2011.
Multi-property groups rely on Guest-Centric Maestro to streamline enterprise operations
Maestro’s ‘True Multi-Property’ solution provides over 20 fully integrated modules designed to give corporate managers 360-degree visibility into each hotel’s operation and each guest’s preferences across their entire enterprise.
“Bolongo Bay Beach Resort chose the Maestro Front Office, Sales & Catering, and POS systems to automate the entire resort with one technology platform to simplify our operation and increase profitability & productivity,” said Katarina Doumeng, director of sales for Bolongo Bay Beach Resort. “Maestro’s applications are easy to learn and use. NORTHWIND specializes in enabling unique independent resorts like ours to be more successful. NORTHWIND also has an excellent reputation for service, which was very important to our decision.”
The luxury Oak Bay Beach Hotel in Victoria, B.C. will install Maestro Front Office, Sales & Catering, Spa & Activities Management, Condo Owner Management, Membership Management, and ResWave online booking engine. “Our 100 units are owned by individual owners and Maestro’s total-property system with integrated ownership management is ideal for our resort,” said Shawna Walker, owner and vice president of the Oak Bay Beach Hotel. “The ResWave online booking engine will extend our marketing reach and drive booking revenue from web channels. NORTHWIND understands the unique needs of independent operators and their comprehensive, multi module Maestro technology was the most effective solution for our condominium resort.”
Maestro’s flexibility impressed Quyana Hospitality Services. “Maestro was the best system for our operation’s unique needs because of its flexibility,” said Carol Dunn, general manager of Quyana Hospitality Services. “Quyana is a unique organization that can house over 100 people and their families who travel here for outpatient treatment. The NORTHWIND team adapted Maestro to perfectly meet our needs. They are a very professional organization.”
Source: Northwind, April 20, 2011